Providing Technical Support with Glance

During the course of a week, I am spending more and more of my time working with teachers, providing them with professional development on various assistive technologies that can be implemented in the classroom. For many of the teachers that I work with this is their first encounter with many of the assistive technologies that are being introduced. Not being on site, I often leave access to software guides and reference materials on my Google Site for the teachers to access- should they need help. There are those times when these materials are not enough to pinpoint a particular issue and technical support is needed.

 Just last week I received an email from a middle school teacher who was puzzled why the software was not  working as she had anticipated. Rather than emails going back and forth, I set up a time for her to speak with me as well as a link where I could see and remotely control her screen. As part of my services to schools, I offer "Just in Time Training and Support." Using Glance an easy to use screen sharing tool, I was able to email the teacher a link so that when we spoke I could see her screen and take control of her computer. Once we connected on the cell phone and I started the screen sharing session I was able to see the teachers screen and she was able to walk me through the steps so that I could see the process. While doing the screen sharing - the teacher realized that she had left out a step which could explain why the program did not work as expected. We quickly went through a new scenario and added the missed step and all of the issues were quickly resolved. What would have taken weeks to solve was handled in 5 minutes using Glance. If you have not had a chance to use Glance click here to find out more information.

Glance has become an indispensable tool which I use for doing webinars and for providing on the spot technical support. If you are looking for "Just in Time Technical Support" for your assistive technology program let me know and I would be glad to send you a proposal. In the end the teacher was up in running in minutes and now is confidently going back into the classroom and using the software with her students. Without this support the teacher would have put the software aside until I had our next scheduled training session. To make sure you are getting the most out of your software investment consider contacting me for "Just in Time Technical Support."

Quick Screensharing Session with Glance

This morning I had the opportunity to touch base with Chance Brown from the Mindmap Blog to show him some of the advanced features in Context Organizer. This was a rather impromptu screensharing meeting and so last night I sent him a link for him to click on so that this morning we could be off and running. For the past several months I have been using Glance to do screensharing and for some of the webinars that I do. With this as a backdrop, I called Chance at the designated time and with one click he was viewing my screen. As I went through demonstrating some of the advanced features in Context Organizer, Chance remarked just how easy it was to connect and concentrate on what I was presenting. Chance to say the least, was really impressed with the feature set in Context Organizer as I demonstrated how it could be used to summarize a web site as well as doing searches within Google on various topics that were also summarized. Similalry, he was really taken by the Glance session and commented just how easy it was to use for what we were doing. As we move into 2009 one of the themes that we will be seeing over and over again is simplicity. In this respect Glance adheres to this philospophy and has always stressed simplicity over complexity. It was great to be able to connect with one another over the phone and via the Glance session, since we had only knew of each other's work through each other's blog. The power to connect in many different ways using the web is a phenomenon that I find to be quite amazing and to this day I enjoy all of the new friendships that I have made on the journey.

The Joy of Teaching

There is no better feeling when you are teaching to see your students in perfect sync with you as the lesson or demonstration unfolds. In many ways it almost feels like a symphony of sorts- there I am teaching and I can watch the expression and the heads moving in unison as they grasp the ideas that I am espousing. Pretty powerful stuff to say the least. Today was one of those days where everything just flowed. I have been introducing my students to the power of videoconferencing and challenging them to think of some ways to use it in the classroom. In this vein, I introduced them to two of my favorite videoconferencing applications Skype and Oovoo.

For the first part of the class, I connected with my friend Laura at Inspiration, Inc. and my class had a chance to meet her via videoconferencing. We had a very good connection and the class marveled in just how easy it was to accomplish the connection. After Laura introduced herself, we connected via Glance so that we could share her screen. Laura and I have done this before with some other classes but it was the first time we were using Glance to share her screen. Using the latest version of Glance and my account I was able to Start a session and view Laura's screen. As I have noted one of the things that I like most about Glance is just how easy it is to use. Today was a perfect example- within seconds of starting the session, Laura's screen was up and my class was viewing her computer. Laura did a great job of demonstrating InspireData which continues to impress me. Just this past week I modeled for a fifth grade teacher how to set up a mock election by using the eSurvey feature within InspireData. Glance was really fast and the screen redraws were nearly instantaneous. It was a great session and Glance worked flawlessly. My students were very excited to participate in the webinar and began to see just how these tools could be used together to deliver professional development and instruction.

After the short webinar- I had a chance to show them OoVoo and connected with Philip Robertson from OoVoo. We had a great conversation and the students remarked on the clarity of the image and the quality of the audio. We also had a chance to record the session which is another benefit of OoVoo and I had a chance to replay it for them. The session was a big hit and once again Philip came through and provided some great information and his great sense of humor. In in all it was a great day of teaching!

Screensharing and More with Glance

Over the years I have used Glance to do webinars and for screen sharing sessions. One of the things that I like most about Glance is the ease of use and the lack of complexity. This is crucial especially when you are supporting others who may not be technically inclined. With Glance you simply select, Start a session and you are provided with your Glance.net URL and a session key that you provide to your client. It is just that simple- your client goes to the URL address provided, enters the session key you provided them and within seconds they see your screen. Like I said before, if you are working with clients that are new to this type of support it is crucial that the process is streamlined and easy. In the case of Glance, I have to say it is as easy as it gets.

Just yesterday, I received an email from Glance that they released a beta of the Glance application so that now you will be able to view your clients screen and take remote control to help provide support. To provide remote support using Glance it is as simple as selecting Start session - view guest's screen. You will be prompted if you want to just initially view or if you would like to view and take remote control of your clients computer when they log in. Again you simply provide your client with your Glance URL address and the session key. Once this accomplished they will be prompted to download a small viewing application. Having tested it out this past week the download and installation went very quickly. Once installed you will now be able to view your clients screen and remotely control their computer. This is a great tool for providing webinars and now for doing remote support without having to leave the office.

Glance starts at $49.95 a month or $499 dollars for a full year for a Glance Personal account. The program is cross platform and I have used it with my PC and my Mac with excellent results. For the Glance Personal account you can host an unlimited number of sessions and can have up to 100 users online with you- which is great for webinars. There are Glance Corporate accounts as well which you can find out more information about on their website. Some of the new features like sharing your clients screen and remote access are only available at this time on Windows. Hopefully this will change. Glance has been really good about adding support for Macintosh, so I will assume that it is just a matter of time.

In these tough economic times, tools like Glance are going to make a real difference in allowing consultants and trainers to provide high quality services without the need to travel. If you are looking for online training in Captivate 3, MindManager 7, JCVGantt Pro, Adobe Presenter or Adobe Acrobat 9 Extended give me a holler. Imagine how much time can be saved by doing training in the privacy of your home or office using tools like Glance. Glance is very easy and powerful tool that simply delivers! So if you have the opportunity download the application and give it a try, you will be glad you did.